User Guide
Get started with Amazon Connector by Silk by using this quick start guide. This guide will walk you through how to sign up, create a connection, and start syncing products:
The first step to start syncing your products from Amazon to TikTok Shop would be to create your account with Silk!
Having trouble logging in? Email tiktokshop@silkcommerce.com to reset your account.
Before you get started, check the Installation Checklist to make sure your stores are ready for integration - failure to do so may result in being unable to "save the connection" between Amazon and TikTok Shop.
*Recommended: Watch a Tutorial Video on How to Create a Connection.
Have your Amazon, Connector by Silk, and TikTok Shop Seller Center accounts open on 3 different tabs.
Create a connection in Silk connector
- Login to the Connector by Silk
- Click "+ Create Connection"
Connection Information
Fill in Connection Name (This can be any name you want )
From: Amazon
To: TikTok Shop
Click "Next"
Amazon Store Configuration
- Select the market region, now we only support the US market.
- Click auth, we will redirect to amazon authorization page.
- Login to your Amazon Seller Central
- Click confirm on the Amazon authorization page.
TikTok Shop Authorization
Click "Go to Authorize" in the Connector.
You will be redirected to TikTok Shop Seller Center.
Click on "North America Seller" -> Next
Check off the box to agree to terms and conditions
Click "Confirm to Install"
Click "Authorize"
You will automatically be redirected back to the Connector with your new connection!
Click on your Connection to start syncing products.
How to Sync Products
Pull Products:
When you first access your new connection, your products and dashboard tabs will be blank. You will need to "pull" products from Amazon into the Connector for the first time and then "push" them to TikTok Shop.
To "pull" products from Amazon into the Connector:
Products tab -> Actions -> Pull Products
Choose the date range to pull products from Amazon.
Recommended: Choose a start date from 2-3 years back OR when you first started your Amazon store. Choose the end date as today’s date.
If you are pulling in products for the first time, select the date range starting from years back or when you first started your store (This is to ensure that all products are pulled into the Connector). After that, any product updates you make in Amazon will only have to be pulled from when you last updated the product.
Click "confirm" after choosing the start date and end date.
Required: Category Mapping
All products must have the "product type" filled out in Amazon. The Connector uses this field as the "Category in Amazon" to map it to the "Category in TikTok Shop"
Sync Products:
"Syncing" a product will sync your product from the Connector to TikTok Shop.
Sync One Product:
Check off the box next to the product image -> (...) under 'Actions' -> "Sync Product"
To check on the "task" you have just submitted: Dashboard -> Check on the "status"
Note: A "completed" status does NOT mean that the product was successfully "synced" to TikTok Shop. This just confirms that you submitted an action and the "task" was completed.
Go back to the Products tab -> check on the product you pushed
If the product says "synced" and has a "TTS Product ID" and a "TTS Product Status" you have successfully pushed the product to TikTok Shop.
You can check for the product in your TikTok Shop Seller Center.
If the product says "Not synced"or "Deleted" click on the blue arrow next to the product image -> check the "sync status" for a description of why the push was unsuccessful.
You can then troubleshoot and update anything from Amazon -> re-pull and re-push the product in the Connector.
Push Multiple Products - Selected Products:
Select each product individually, select all products on one page, or push all pages.
Selected Banner -> Push Products
To check on the "task" you have just submitted: Dashboard -> Check on the "status"
Note: A "completed" status does NOT mean that the product was successfully "synced" to TikTok Shop. This just confirms that you submitted an action and the "task" was completed.
Go back to the Products tab -> check on the products you pushed
If the products say "synced" and have a "TTS Product ID" and a "TTS Product Status", you have successfully pushed the products to TikTok Shop.
You can check for the products in your TikTok Shop Seller Center.
If the products say "Sync Failed", click on the blue arrow next to the products' image -> check the "sync status" for a description of why the push was unsuccessful.
You can then troubleshoot and update anything from Amazon -> re-pull and re-push the products in the Connector.
Sync Multiple Products - All Pages:
Click "Actions" -> Sync All Pages
To check on the "task" you have just submitted: Dashboard -> Check on the "status"
Note: A "completed" status does NOT mean that the product was successfully "synced" to TikTok Shop. This just confirms that you submitted an action and the "task" was completed.
Go back to the Products tab -> check on the products you pushed
If the products say "synced" and have a "TTS Product ID" and a "TTS Product Status", you have successfully pushed the products to TikTok Shop.
You can check for the products in your TikTok Shop Seller Center.
Certificates/Required Attributes
If your product requires specific certifications or attributes in order to be uploaded to TikTok Shop, you will see a "sync status" stating that the product is missing certificate files or attributes.
Certificates:
To upload your certificate for the product: Click (...) under "actions" for the category your product in -> "show certifications"
Upload the required certification here:
Choose Brand:
Click (...) under "actions" for the product -> Choose brand
Type to "Search by brand name" -> Confirm -> re-push product
Fill in Attributes:
Click (...) under "actions" for the category your product in -> "Fill in attributes"
Fill in all fields with the red asterisk* -> re-push the product
Fill in Compliances:
Click (...) under "actions" for the product -> "Fill in attributes"
Fill in the following fields:
- Contains Batteries or Cells?
- Other Dangerous Goods or Hazardous Materials
Map Products:
If you manually added a product in TikTok Shop, map your existing TikTok Shop product with your Amazon product via the Connector. This ensures that products on your Amazon and TikTok Shop match for orders to sync through.
Click on the (...) under "Actions" next to the product that is in TikTok Shop -> "Map Product"
You can then copy & paste your TikTok Shop Product ID number into the search bar to find the product.
Map the SKU in TikTok Shop to a SKU in Amazon -> click "Save"
Updating Products:
Note: Inventory/pricing updates will happen automatically. Any updates to inventory/pricing in Amazon will automatically update in TikTok Shop.
"Update Price" and "Update Stock" in the Connector if changes to the price or inventory in Amazon are not showing in TikTok Shop.
Check off the the products you would like to update the price or stock for -> "actions" -> "update stock" or "update price" -> updates will be made to TikTok Shop
All other updates made to products in Amazon must be re-pulled and re-pushed.
Updates made in Silk's Connector (Uploading Certificates, Brands, Attributes, Size Charts) must also be synced to TikTok Shop.
(...) under "actions" -> Update Product
If the products say "Update Failed", click on the blue arrow next to the products’ image -> check the "sync status" for a description of why the update was unsuccessful.
You can then troubleshoot and update anything from Amazon -> update the products in the Connector.
Product Details:
Optimize Info
Please reauthorize our TikTok Shop APP before optimizing the info.
We provide an interface in the Silk Connector background to allow merchants to perform information quality improvement
- On the Product List page, locate products marked with an "Optimize Info" prompt. Click the "Optimize Info" button next to the product.
- In the pop-up window, review and modify the product information, including the title, description, images. Ensure the information is accurate, complete, and engaging.
For US/UK only
Optimization consists of three parts: Title, Description, Image
- Apply AI-generated Title/Description
- Click to add the generated keywords to the Title
- Click "AI Optimize" to Optimize the main image, and click "Undo AI Optimize" to undo the optimization
- Note : Currently, Silk Connector supports optimization exclusively for the product's main image. For other product image suggestions, please update your product information in your Shopify store and then update the products from Silk Connector to TikTok Shop. If your sync rule for the 'Product media' field is set to 'TikTok Shop', please kindly update your product information directly in your TikTok Shop store.
Custom Attributes
Values can be entered in both metric and imperial units.
Sync Rules
Sync Rules allow you to have different product names in TikTok, Amazon, and our connector.
Sync rules allow you to choose which data source to use when creating or updating this product in TikTok Shop.
Product name
Product description
Product price
Product media (photos and videos)
| Origin | Connector | TTS | |
|---|---|---|---|
| Create - This is for your initial push, your products are not in TikTok Shop yet | Your TikTok products will take the Amazon Name | Your TikTok products will take the Connector Name | x |
| Update - This is when you want to update your products with a different name | Your TikTok products will take the Amazon Name | After changing the product name in Silk, the Amazon Name and Silk name will not change, but the TikTok name will | Your TikTok product name will stay the same regardless of what name changes happen in Silk or Amazon |
Sync Rules can be set for all products in the Settings tab:
How to Sync Orders
*Note: To sync orders successfully from TikTok Shop to Amazon MCF (Fulfillment by Amazon), your products must be linked from Amazon MCF to TikTok Shop via our Connector. Any orders that contain unsynced products will NOT sync back to Amazon MCF.
Manually uploaded products in TikTok Shop:
a. If you upload a TikTok Shop product manually (NOT through the Connector) then you will have to map the product from TikTok Shop in our Connector to sync orders to Amazon MCF. (See "Map Products" in the User Guide).
OR
Synced products via our Connector
a. If the products are "pulled" from Amazon MCF and "pushed" to TikTok Shop, orders will sync automatically.
Creating Orders
Automatic creation: The Connector will relay orders and automatically update Amazon MCF when an order is placed and paid for in TikTok Shop
- order status = 'awaiting for shipment'
- If the order status is "unpaid" -> order will NOT sync to Amazon MCF
- Order ID will be blank in the Connector
To Check on Orders:
Click on the TTS Order ID or search for the order by the TTS Order ID.
Payment & Fulfillment Status
| Status in MCF | Connector by Silk | Status in TikTok Shop | |
|---|---|---|---|
| When you have NOT fulfilled the order in MCF | Payment Status: Paid Fulfillment Status: Unfulfilled | Automatic Sync <-> | Awaiting Shipment |
| When you have fulfilled and shipped the order in MCF | Payment Status: Paid Fulfillment Status: Fulfilled | Automatic Sync <-> | Awaiting Collection |
To Fulfill an order in MCF:
After the order is automatically synchronized to MCF, Amazon will handle the rest – picking, packing, and shipping your product to the customer.
Shipping Status & Delivery
| Shipping Status | Delivery/Complete |
|---|---|
| TikTok Shop will track the delivery status. Transit status will be updated to 'In Transit' automatically when the order is shipped from Amazon MCF. | The order status in the TikTok Shop store will be updated to 'Delivered/Completed' by default when the order is delivered. |
Order Cancellations
Order cancellations will sync bidirectionally via the Connector.
Orders canceled in MCF will be canceled in TikTok Shop. Orders canceled in TikTok Shop will be canceled in MCF.
| Cancellation in Amazon | Cancellation in TikTok Shop |
|---|---|
| To cancel an order placed in TikTok Shop from MCF: 1. Cancel the order in the MCF. 2. Order cancellation will automatically sync through the connector and cancel the corresponding order in TikTok Shop. | To cancel or deny orders placed in TikTok Shop from TikTok Shop Seller Center. 1. Buyers from TikTok Shop will submit a cancellation request. 2. You can accept or decline the cancellation request in TikTok Shop Seller Center. 3. Accept cancellation request -> order status will be updated in the connector’s portal, and the corresponding order will be canceled in the Amazon. |
Connector Overview
Dashboard
There are some blocks to show different kinds of information about your connection:
Products: Overview of Synced, Not Synced, Sync Failed, and Updates Failed Products
Orders: Overview of Fulfilled, Unfulfilled, Unsynced, and Cancelled Orders
Revenue: Your sales/total revenue
Top Products: Your top 10 best sellers
Top Customers: Top customers that have purchased from you, you can also filter the data by number of orders or dollar amount
For the tasks table, each time you submit an "action" (such as refreshing orders, pulling or pushing products, updating products, etc.) You can check on the task here.
Displays the task type
Summary of "actions"
Task Status (Running, Completed, Error)
"View Details" will display the task detail
Products
Overview of Synced, Not Synced, Sync Failed, and Updates Failed Products
The "blue arrow" will take you to the Products Tab
Orders
- Overview of Fulfilled, Unfulfilled, Unsynced, and Cancelled Orders
- The "blue arrow" will take you to the Orders Tab
Revenue
- Your sales/total revenue
Top Products
- Your top 10 best sellers
Top Customers
- Top customers that have purchased from you
- By number of orders or dollar amount
Tasks
Each time you submit an "action" (such as refreshing orders, pulling or pushing products, updating products, etc.) you can check on the task here.
- Displays the task type
- Summary of "actions"
- Task Status (Running, Completed, Error)
- "View Details" will display the task detail
Products
- Displays all products "pulled" in from Amazon
- Shows whether your product has been successfully synced to TikTok Shop
- Actions that can be completed in the products tab:
- Pull Products
- Push Products
- Add Size Chart Images
- Add Certifications/Attributes
- Check Sync Statuses
- Add TTS Brand
- Update TTS Status/Product
Custom Attributes
Values can be entered in both metric and imperial units.
Sync Rules
Sync rules allow you to choose which data source to use when creating or updating this product in TikTok Shop.
Product name
Product description
Product price
Product media (photos and video)
| Origin | Connector | TTS | |
|---|---|---|---|
| Create - This is for your initial push, your products are not in TikTok Shop yet | Your TikTok products will take the Amazon Name. | Your TikTok products will take the Connector Name | x |
| Update - This is when you want to update your products with a different name | Your TikTok products will take the Amazon Name. | After changing the product name in Silk, the Amazon Name and Silk name will not change, but the TikTok name will. | Your TikTok product name will stay the same regardless of what name changes happen in Silk or Amazon |
Low Inventory Threshold
Like the sync rule logic, product level configuration takes priority over connector level configuration.
Deactivate the product on TikTok Shop.
- When the inventory of a SKU below the preset safety threshold, the system will directly remove the product from the shelves.
- If the product has multiple SKUs, when one SKU reaches the threshold, the system will take down the entire product in TTS.
- If the user increases the sku inventory in DTC to above the safety threshold and all SKUs of the product are above the threshold, the system can activate the product in TTS.
Set the product "out-of-stock" on TikTok Shop.
- When the inventory of a SKU below the preset safety threshold, the system sets the inventory of TTS to 0.
- If the product has multiple SKUs, when a certain SKU reaches the threshold, the system sets the inventory of that SKU to 0.
- Note:If the inventory is changed to 0 and there is a cancellation of the order (not OOS), it is still possible for the inventory to be added back in TTS (the number of cancelled products exceeds the quantity)
Exclude Low Inventory Threshold.
- If you check the box, the product will not apply a low inventory threshold.
Categories
On the category mapping page, all the product categories in the Amazon store will be displayed under Category in TikTok Shop. Amazon categories are mapped with default TikTok Shop categories here.
For the categories table, we have three columns:
Status in Amazon: which means the status in Amazon Store. These statuses are Mapped and Unmapped
Category in TikTok Shop: which means the category structure in the TikTok Store.
Actions: in this column, we can perform some actions for this category, like uploading the certification and size chart, filling out the attributes for all the products under this category
Main feature
- Maps the "Product Type" in Amazon as the "Category in TikTok Shop" to the "Category in TikTok Shop"
- Automatically suggests a category in TTS
- Can be changed or mapped to TikTok Shop categories manually
Orders
- Displays all orders placed in TikTok Shop
- Any orders that come from TikTok will be automatically synced into the Connector and then into Amazon MCF
- Fulfill orders in Amazon MCF
For the orders table, we have seven columns:
TikTok Shop Order ID: which means the order ID in the TikTok Store. You can also click the TikTok Shop order id to get more information about this order, such as Order detail, Sync status, Shipping detail and Order timeline.
Amazon Order ID: which means the order id from the Amazon MCF
Total: which means the total amount of this specific order.
Fulfillment Status: which means fulfillment status. These are fulfilled, unfulfilled and Partial Fulfilled.
Amazon Order Number: which means the order number of this specific order.
TikTok Shop Order Status: which means the order status in the TikTok Store. These statuses are Unpaid, Awaiting Shipment, Awaiting Collection, In Transit, Delivered, Completed and Cancelled.
Actions: we can click the blue Refresh button to Refresh this order information, and the Archive button to archive this order.
Order cancelled prompt
When the system discovers that one or more orders have been cancelled by TTS, Silk Connector will perform the following actions:
Warning in the top banner of the page: One or more orders have been canceled due to product unavailability. Click to view details.
After clicking on the view detail, a pop-up will display the cancelled order information and product information in a separate tab. Please confirm whether the product is out of stock. If out of stock, the product needs to be taken down from TTS.
Click on the Process to TikTok Shop button: Open a new page to enter the TTS product management page.
Display all cancelled order information in the pop-up, and add the order to the list every time an oversold order is found. If the product is checked and no longer oversold, reduce it. Orders that have not been cancelled will not display banners.
Users
- Displays all users that are created in Silk Connector
- There are two types of user roles:
- Owner: Has the highest level of permission, and can add/edit/modify users.
- Admin: Has limited permissions, can only view users and their details but cannot add/edit/modify them.
Create Users
(Only the owner can create a user.)
To add a new user, click on "Add New" and provide the user's name and email.
A new user has been successfully created. To access Silk Connector, please check the email inbox associated with the new user account for the corresponding details, including the default password. This password will enable the new user to log in seamlessly.
Edit Users
You can only edit the user's name but not the email.
Delete Users
This action is reversible, and you can re-add the user back if you want by clicking the "Add New" button.
Settings
Product Settings
Custom Attributes:
Fill in all required fields
TikTok Shop requires default package/product settings that are not in Amazon MCF (even if you have multiple package sizes - TikTok Shop only requires one). You will be able to update your default package length, height, width, and weight here.
Length, height, width, and weight must be whole integers.
Sync Rules:
These allow you to have different product names, descriptions, and prices in your TikTok Shop versus your Amazon MCF Shop
Field Create: Used before pushing products Product Name Original: Sets the TikTok Shop Product name from the Amazon MCF store. Create: Name can be changed in Silk,
the Silk name will be the product name in TikTok.Product Description Origin: Sets the product description
as the one from Amazon MCF.X Product Price Origin: Sets the product price as the one
from Amazon MCF.X Product media Origin: Sets the product media as the one from Amazon MCF. X Product barcode Origin: Sets the product barcode as the one from Amazon MCF. Don't sync: Do not sync product barcode from Amazon MCF. Product stock Origin: Sets the product stock as the one from Amazon MCF. Don't sync: Do not sync product stock from Amazon MCF. Product status X Don't sync: Do not sync product stock from Amazon MCF. 
Low Inventory Threshold
When your product inventory reaches the threshold, you can choose to deactivate the product or set the product "out-of-stock" on TikTok Shop, and won't be discoverable or purchasable by the customers. (We suggest setting the a threshold value that's greater than 5)
Deactivate the product on TikTok Shop
- When the inventory of a SKU below the preset safety threshold, the system will directly remove the product from the shelves.
- If the product has multiple SKUs, when one SKU reaches the threshold, the system will take down the entire product in TTS.
- If the user increases the sku inventory in DTC to above the safety threshold and all SKUs of the product are above the threshold, the system can activate the product in TTS.
Set the product "out-of-stock" on TikTok Shop.
- When the inventory of a SKU below the preset safety threshold, the system sets the inventory of TTS to 0.
- If the product has multiple SKUs, when a certain SKU reaches the threshold, the system sets the inventory of that SKU to 0.
- Note:If the inventory is changed to 0 and there is a cancellation of the order (not OOS), it is still possible for the inventory to be added back in TTS (the number of cancelled products exceeds the quantity)
Pull Products Configuration:
Because the product structure of Amazon MCF and TTS is different, you can choose which method you want to use when pulling products from Amazon. This setting can not be changed if there are already synced products in this connection. There are two options:
Whole Product Pull - This option refers to pulling all products as a whole.
Variant Product Pull - This option refers to pulling individual product variants as separate products.
Push Products to all TikTok Shops: Turn "On" if you want to automatically push the same products from Amazon to TikTok Shops. If this feature is turned off, you are able to push various products from Amazon to different TikTok Shops.
Order Settings
Archive Cancelled Order: Turn "On" if you want orders to be automatically archived when it is cancelled.
Retry Orders: Turn "On" if you want to retry once every 10 minutes, a total of 3 times when an order synchronization occurs error.
Shipping Provider Mapping: Map the shipping provider on Amazon to the correct format in TikTok Shop. This ensures that the shipping provider is transferred correctly between platforms.
Shipping Option Mapping: Map the shipping option in TikTok Shop to the correct format on Amazon . This ensures that the shipping option is transferred correctly between platforms.
Sync Missed Orders
You can filter unsynchronized orders by time. Clicking "Sync All Missed Orders" will synchronize the missed orders found in the search query to Amazon.
Please note: We can only query and sync orders with "awaiting shipment" status. The order will not be queried if it is already in the TikTok Shop status of awaiting collection, completed, cancelled, etc.
User Management
Displays all users that are created in Silk Connector
There are two types of user roles:
Owner: Has the highest level of permission, and can add/edit/modify users.
Admin: Has limited permissions, can only view users and their details but cannot add/edit/modify them.
Create Users
(Only the owner can create a user.)
To add a new user, click on "Add New" and provide the user's name and email.
A new user has been successfully created. To access Silk Connector, please check the email inbox associated with the new user account for the corresponding details, including the default password. This password will enable the new user to log in seamlessly.
Edit Users
You can only edit the user's name but not the email.
Delete Users
Email Notifications
Send Emails To
The "Send Emails To" feature allows merchant store owners to customize the email addresses where system notifications and updates will be sent.
Upon entering the Email Notification Settings page, you will notice that the "Send Emails To" field is pre-populated with the merchant owner's email address.
Adding Email Addresses:
- To add a new email address, click on the "Add another email" button. This will create a new input field where you can enter the desired email address.
- Repeat this step to add up to 5 email addresses.
- Click on "Remove" to remove the email.
Once you've added all desired email addresses, click the "Save" button to apply your changes.
Tiktok Shop Warehouse Settings
Tiktok Shop Template Settings
FAQ's
Refer to this page to resolve problems encountered while using the product.
How much does this integration cost?
It’s FREE for 1 year if you onboard with us before 12/30/2023.
If you onboard with us AFTER 12/30/23, it will be FREE until 1/1/2024.
Why don't products show up in TikTok Shop after "pushing" my products?
If the product says "unsynced" click on the blue arrow next to the product image -> check the "sync status" for a description of why the push was unsuccessful.
You can then troubleshoot and update anything from Amazon -> re-pull and re-push the product in the Connector.
Product needs "certificate" or "attributes"?
Please view the "Certificates/Required Attributes" tab in the integration manual under "How to Sync Products" -> "Push Product"
How to uninstall TikTok Shop App
Login to your TikTok Shop Seller Center
Click on Growth -> App store -> ... -> My apps and incidents
Click "Cancel" to uninstall the TikTok Shop App/Service you want to cancel
Common Sync Status Errors:
If you "pushed" a product to TikTok Shop, and it is not showing up in TikTok Shop - view the sync status for an error message.
Click on the "blue arrow" next to the product -> View the "sync status"
You can then troubleshoot and update anything from Amazon -> re-pull and re-push the product in the Connector.
Common Sync Statuses:
SKU-related products are not found, please manually push to create a new product
Check the SKU in Amazon for this product. If you already have a SKU or a barcode, manually push the product individually again.
Check the box next to the product -> (...) under "Actions" -> Push Product
The product is missing the required certificate file
Click on the (...) for the product under "Actions" -> "Certifications" -> upload the required document/image needed by TikTok Shop -> re-push
Local to local business, at least one of the package dimension is required
Settings -> Fill in all required fields with whole integers -> re-push*
