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Introduction

Welcome to the "middle-man" between your Prestashop and TikTok Shop stores! Connector by Silk allows any Prestashop seller to sync products, orders, returns, and more from their Prestashop store to TikTok Shop.

With the Connector, you'll be able to:

  • 🛄 Push products from your Prestashop store to TikTok Shop (TTS)
  • 🆒 Sync product detail in real-time between Prestashop > TikTok Shop (pricing, inventory, description, and more)
  • 💴 Manage & view TikTok Shop orders from your Prestashop admin
  • 📦 Fulfill TTS orders directly in Prestashop with all shipping details synced back into TikTok Shop
  • ❌ Sync and/or process order cancellation in either platform

Get Started with Connector by Silk:

  1. Create Your Account
  2. Create a Connection between your Prestashop and TikTok Shop accounts
  3. Sync Your Products

Contact Us:

Website: https://www.silkcommerce.com/tiktokshop/

Email: tiktokshop@silkcommerce.com

Support Center​

Need help getting set up?

  1. Create Your Account

Having trouble logging in?

Email tiktokshop@silkcommerce.com to reset your account.

Experiencing technical difficulties?

Reach out to us via our "Live Chat" at the bottom right corner once logged into your connection.

TikTok Shop Seller Center​

For Silk's Connector you must have the correct shipping and warehouse setup within TikTok Shop Seller Center for orders to synchronize.

More on Shipping for TikTok Shop Seller Center

Set Up Warehouse Address​

Steps

  1. From your TikTok Shop Seller Center, Click My Account > Seller Profile to go to the Seller Profile Page

  2. From the Seller Profile Page, click Warehouse/Pickup Address.

  3. Set up your pickup warehouse and return warehouse address.

  4. Click Save.

Set Up Shipping Template​

Shipping Options -> View details

Create a New Template

Fill in the Shipping Template

Fill in the Flat Rates or "Use Price Conditions" -> Submit

Set Up TTS for Seller shipping​

This is for 3PL Sellers that want to fulfill and ship out orders within their Prestashop Platform.

Seller Shipping is shown as "In use"

Set Up TTS for TikTok Shipping​

This is for 4PL Sellers that want to fulfill and ship out orders within TikTok Shop Seller Center.

TikTok Shipping is shown as "In use"

Link your TikTok Shop Seller Center to your TikTok Account. This will ensure that your products show on your TikTok profile for customers to view and purchase.